Frequently Asked Questions
We've compiled frequently asked questions about AGOL.
Here you can find answers to questions you may have before purchasing, such as sizing, care instructions, and ordering.
Sizing and Try-on Information
A. We offer assistance with size selection. Please feel free to inquire.
As a guide, the sizes are as follows:
6 = Japanese size 24.5cm-25cm / Outsole dimensions (approx.) Width 97mm Length 275mm
7 = Japanese size 25cm-25.5cm / Outsole dimensions (approx.) Width 100mm Length 282mm
8 = Japanese size 25.5cm-26.5cm / Outsole dimensions (approx.) Width 102mm Length 291mm
9 = Japanese size 26.5cm-27cm / Outsole dimensions (approx.) Width 104mm Length 300mm
10 = Japanese size 27cm-27.5cm / Outsole dimensions (approx.) Width 106mm Length 308mm
*If you have any questions about sizing, please feel free to contact us via CONTACT.
*Due to the structure of chukka boots, we recommend purchasing one size larger.
A. Even if an item is sold out on our official website's online shop, we may still be able to prepare it for you.
If you wish to inquire, please feel free to contact us.
Care, Usage, and Repair
A. After use, brush off any dirt and provide care appropriate to the material to keep the product in good condition.
For smooth leather, we recommend moisturizing with cream. For suede, we recommend using a waterproofing spray or nourishing spray. If you plan to use the product in rainy weather, we especially recommend applying waterproofing spray beforehand.
As this product uses natural leather, color fading and color transfer may occur due to the nature of the material. Please be particularly careful of friction when wet.
*If wet, wipe off moisture with a dry cloth and air-dry in the shade, away from direct sunlight and high temperatures.
*When storing, avoid high temperatures and humidity, and store in a well-ventilated area.
A. This product allows for a full sole replacement. If you wish to have it repaired, please contact our atelier via CONTACT.
Additionally, repairs may be possible at shoe repair shops that handle general shoe repairs.
About Your Order
A. If the item has not yet been shipped, we can make the change for you. Please contact us via CONTACT.
Shipping & Payment
A. We aim to ship your order within 5 business days.
However, there may be delays due to product issues, out-of-stock items, bad weather, carrier circumstances, or any other reasons.
Additionally, we do not ship on Sundays, public holidays, New Year's holidays, Golden Week, or during summer holidays. For details on holidays, please check the NEWS section on our official website.
A. Currently, our official online shop does not offer international shipping.
However, if you wish to place an order, please contact us through the "CONTACT" page. We will provide individual guidance.
*Please note that in such cases, shipping fees and customs duties will be borne by the customer.
A. We accept credit cards, Apple Pay, and Google Pay.
Furusato tax donations are also available. If you wish to use this service, please inform us via CONTACT.